Due to the customized nature of all of the products we produce at FancyPetPortrait, we cannot offer returns. Your artwork is designed with care and is entirely personal to you and your pet.
Order cancellation and 100% refund is possible during first 6 hours after you placed an order. After 6 hours every order cancellation request will be separately reviewed. The reason for this is that our artists often begin work as soon as you have placed your order.
If you received a good quality portrait, then return or exchange of the order is impossible.
In case you find manufacturing defect or you received the wrong product, and incorrect size or print, we will of course replace it without question. Please let us know within 48 hours of receiving your order in this case.
Please be aware that when we create your artwork, we use the photo you uploaded with your order. If you do not follow our Photo Guide, we cannot offer any solution. It's your responsibility to submit a high quality photo that adheres to our submission guidelines. Low quality photos will result in low quality artwork.
We do allow for notes to be added to orders in case you have anything to let us know about. However, we can't guarantee that special requests will be adhered to - for example we cannot edit a photo to close or open a mouth, add a smile etc. We can however, remove red eye, edit eye color and other requests.
Please note that all examples on site were made from high quality, high resolution photos. Blurry, low quality photos will not allow our design team to produce the high quality finish you see on site.